FAQs

General

Do you offer any guarantees?

We offer a 7-day return policy in case you aren't happy with your purchase. Click here to read more.

What is the warranty period?

We offer a 3-month limited replacement warranty period. Click here to learn more.

Shipping & Returns

Do you offer free shipping?

We offer free shipping across the UAE and Saudi Arabia.

What is the delivery time?

Delivery time to UAE is 4-6 days.

Delivery time to KSA is 7-10 days.

What is the return policy?

Click here to read our return policy.

Contraindications

Glass Skin Wand

Glass Skin Wand should not be used in the following areas:

  • Breast area
  • Larynx/Throat
  • Chest
  • Groin area
  • Eyelids
  • Under brow bone

Glass Skin Wand should not be used by:

  • People under the age of 18
  • Pregnant women
  • People subject to seizures
  • People with cancer/tumors
  • People with a cardiac pacemaker
  • People with implanted defibrillators/stimulators
  • People with electronic implanted devices

If you have health concerns, epilepsy, or recent face surgery, talk to a doctor before using the wand.

Electronic monitoring equipment (such as ECG monitor and ECG alarms) may not operate properly when the Wand is in use. The Wand should only be used over healthy, intact skin.

The Wand is not to be used over, or in proximity to cancerous lesions, or applied over swollen, infected, or inflamed areas or skin eruptions (e.g., phlebitis, thrombophlebitis, broken capillaries, varicose veins, etc.)

Potential adverse reactions may include skin irritation or redness. For adult use only. Keep out of reach of children.

Do not apply stimulation across your chest as the introduction of electrical current into the chest may cause rhythm disturbances to your heart, which could be lethal.

Precautions

The Glass Skin Wand is designed strictly for cosmetic purposes and for individuals in optimal health.

Users may encounter a mild tingling sensation during use, and there may be a perception of flashing lights resulting from optic nerve stimulation. If this condition persists or occurs without Wand usage, it is advisable to seek medical consultation.

Please review the user manual before using your Glass Skin Wand.

Caution should be exercised for patients with suspected or diagnosed heart problems.

Caution should be exercised for patients with suspected or diagnosed epilepsy.

Caution should be exercised if you have a tendency to hemorrhage following acute trauma, and/or when using the Glass Skin Wand over areas of the skin that lack normal sensation.

If you experience skin irritation or hypersensitivity due to the electrical stimulation or electrical conductive medium (e.g., a serum), you can likely reduce the irritation by using an alternate conductive medium.

The Glass Skin Wand should not be used while driving, operating machinery, or during any activity in which involuntary muscle contractions may put the user at undue risk of injury.

If you have suspected or diagnosed heart disease, you should follow precautions recommended by your physician.

Consult with your physician prior to using the device after a recent surgical procedure.

Adverse Reactions

In the event of persistent headaches or other discomfort experienced during or after using the Glass Skin Wand, immediate cessation of use is advised, followed by consultation with a physician.

Very Important

This device is exclusively intended for cosmetic application on the face and neck. Any untoward consequences arising from misuse, application to other body areas, connection to improper voltage sources, utilization of a contaminated conductive solution, or any other incorrect applications are the sole responsibility of the user and not attributable to The Science Brand or its affiliates.